Frequently Asked Questions
Click on the questions below for answers to your most frequently asked questions.
Do I still have a warranty? (click here)
When you purchased your windows from Regency, you essentially received two warranties: one for labor/service and one for the actual product. Since your windows were installed by Regency, they provided you with the labor/service warranty. As they are now out of business, the labor/service warranty has expired.
On the other hand, the warranty for the actual product – your windows or siding – was provided by the manufacturer. The product warranties may still be valid. All but one of the manufacturers Regency used remains in business and will continue to honor your product warranty. Click here for more info.
I only purchased windows for part of my home and would like to purchase more to match, who do I contact? (click here)
Click here to complete an estimate form and a representative from Window Nation will contact you to review pricing and options for the balance of your project. All Regency customers will be entitled to receive an additional 15% discount off any future project.
What happened to Regency Window? (click here)
Click here to read more.
I purchased windows from Regency, left a deposit and never received the final product. (click here)
Unfortunately Window Nation was not able to purchase the inventory for any product that had a consumer deposit associated with it. Please contact the Ohio Attorney General to file a complaint at www.ohioattorneygeneral.gov or 800-282-0515. The windows were removed from the warehouse months ago and have been placed in an unknown warehouse. You still may be able to obtain them.
What does Window Nation have to do with the old Regency Window? (click here)
Window Nation purchased only some assets from the bank that took over Regency Windows in January and none of the liabilities. Since Window Nation didn’t install or profit from the installation of any product sold by Regency it cannot afford to nor will be held liable for any warranty claims.
How do I obtain service on the kitchen refacing project Regency performed? (click here)
It appears that Regency offered a one year labor warranty and various product warranties (depending on the product purchased). Unfortunately, we don’t have access to any data from the kitchen refacing division at this time. We are working with the vendors and a local kitchen service expert on possible options.
How do I obtain service on the vinyl siding I purchased? (click here)
Since Regency is no longer in business the labor warranty is now expired. The product warranty is still valid as long as the supplier of the material is still in business; and all of the suppliers still appear to be open. Your supplier can be found on the contract or warranty form provided at time of installation. Unfortunately, we were not given access to this information.